Privacy Policy

1. Introduction

Matrix Integrative Medicine (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, matrixmed.clinic (“Website”), or interact with us in any other manner. By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Website immediately.

2. Information We Collect

We may collect the following types of information from you:

• Personal Information: When you contact us through our Website, phone, or email, we may collect personal information that you voluntarily provide, including your full name, phone number, email address, mailing address, date of birth, and any health-related information you choose to share.
• Automatically Collected Information: When you visit our Website, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, device information, referring URLs, pages viewed, and cookies or similar tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Communicate with You: We use your contact information to respond to your inquiries, fulfill appointment requests, provide medical and wellness services, send administrative information, and keep you informed about your care.
• Marketing and Promotional Communications: With your consent, we may use your information to send you updates, newsletters, or marketing communications via email, phone, or text message. You can opt out of receiving these communications at any time by following the instructions provided in the communication or contacting us directly.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal obligations, including responding to subpoenas, court orders, or health regulatory requests.

4. Consent to Receive Text Messages

Consent to Receive Text Messages

You are not required to consent to receiving text messages from Matrix Integrative Medicine. By providing your phone number and opting in, you consent to receive text messages from Matrix Integrative Medicine regarding your inquiry, our services, or related legal matters. Message and data rates may apply. You can opt out of receiving text messages at any time by replying “STOP” to any text message you receive from us. Please note that opting out may limit our ability to communicate with you regarding your case or services.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service providers: Trusted third parties who assist us in operating our website and conducting our business, subject to confidentiality agreements
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for any other purpose

6. HIPAA Compliance

As a healthcare provider, Matrix Integrative Medicine complies with the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) collected through our clinical services is handled in accordance with HIPAA regulations and our Notice of Privacy Practices, which is provided separately.

Please note that information submitted through our website contact forms is not transmitted through a HIPAA-compliant channel. For sensitive health information, please contact our office directly.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. Types of cookies we use include:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors interact with our website
• Preference cookies: Remember your settings and preferences

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

11. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: