Privacy Policy

1. Introduction

Matrix Integrative Medicine ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website immediately.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide when you:

• Fill out a contact or appointment request form
• Subscribe to our newsletter or communications
• Communicate with us via email, phone, or other channels

This information may include your name, email address, phone number, mailing address, date of birth, and any health-related information you choose to share.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Operating system and device information
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and appointment requests
• Provide, maintain, and improve our services
• Send administrative communications and updates
• Personalize your experience on our website
• Comply with legal obligations and protect our rights
• Analyze website usage to improve functionality and content

4. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Matrix Integrative Medicine. This includes SMS messages for conversations (external) and conversations (between employees). Message frequency varies. Message and data rates may apply. See privacy policy at https://matrixmed.clinic/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

Types of SMS Communications

If you have consented to receive text messages from Matrix Integrative Medicine, you may receive messages related to the following:

Conversation external:

Business: “Hi Sarah, this is Dr. Keesha’s Matrix Integrative Medicine office confirming your appointment tomorrow at 2 PM. Reply YES to confirm. You can reply STOP to opt out of SMS messaging from Matrix Integrative Medicine at any time.”

Customer: “YES”

Or:

Business: “Thanks for taking Matrix Integrative Medicine’s Hunger Phenotype quiz! Would you like more information about our services?”

Customer: “Yes, please send details.”

Conversation between employees:

Employee 1: “Can you confirm the webinar email went out to the subscriber list?”

Employee 2: “Yes, it was sent this morning.”

Or:

Employee 1: “Client consultation moved to 3 PM.”

Employee 2: “Got it, I updated the calendar.”

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments or account status.

Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method

You may opt in to receive SMS messages from Matrix Integrative Medicine in the following way:

• By submitting an online form.

Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://matrixmed.clinic/contact.

Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service providers: Trusted third parties who assist us in operating our website and conducting our business, subject to confidentiality agreements
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for any other purpose

6. HIPAA Compliance

As a healthcare provider, Matrix Integrative Medicine complies with the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) collected through our clinical services is handled in accordance with HIPAA regulations and our Notice of Privacy Practices, which is provided separately.

Please note that information submitted through our website contact forms is not transmitted through a HIPAA-compliant channel. For sensitive health information, please contact our office directly.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. Types of cookies we use include:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors interact with our website
• Preference cookies: Remember your settings and preferences

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

11. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: